Terms of service.

1. Booking a repair

By booking a repair with Jeagers Tech Repair you agree to these terms. We work from a home-based workshop in Hanger Lane, London W5, so drop-offs and collections must be booked in advance or fall within the stated hours. If you book a time and can’t make it, please tell us by WhatsApp or phone so someone else can have the slot; there is no charge for that.

2. Estimates, quotes and payment

Prices on this website are estimates. We give you a final price after we’ve seen the details or the device, and no work starts until you’ve agreed it. Payment is due in full when the repair is complete, before the device is released or posted back.

No fix, no fee

• You agree a price first. If we can’t fix the fault we agreed it for, you pay nothing for the repair.
• If you decide not to go ahead once you’ve heard the price, you pay nothing (apart from the diagnosis fee for a completely dead device, below).
• The one exception is a part we’ve ordered specially at your request that can’t be sent back. We tell you before ordering anything, and you agree it first.
• Any other fault we find is quoted separately, and never done without your say-so.
• A device that’s completely dead, with no lights at all, needs testing first. That’s a £25 diagnosis, and it comes off the price of any repair you go ahead with, parts included. If the fault turns out to be on the motherboard, that’s board-level repair, which we don’t do: the £25 covers the testing, we tell you before you spend anything else, and you can collect it with nothing more to pay.

3. Data

We take great care with every device, but we can’t be responsible for lost data. Please back up before you hand over or post your device. If we need your passcode to test the device, we use it only for testing before and after the repair and don’t keep it.

4. Mail-in repairs

Our mail-in service uses Royal Mail. We aren’t responsible for a device that is lost, delayed or damaged in transit to us, so please pack it securely. Return post is tracked.

5. Warranty

Repairs come with the warranty set out on our warranty page.

6. Uncollected devices

If a device isn’t collected, or an invoice stays unpaid, for 60 days after we tell you the repair is done, we may treat it as abandoned and recycle or sell it to recover our costs. We’ll try to contact you first.

7. Our responsibility

We carry out repairs with reasonable care and skill. Nothing in these terms limits our responsibility for anything the law doesn’t allow us to limit, including death or personal injury caused by our negligence.

8. Governing law

These terms are governed by the law of England and Wales.

Contact

Email hello@jeagerstech.co.uk or call 07551 579 043.